White Mountain Retreat+Game Room+Hot Tub+Fireplace

Our stay at this home was disappointing. Upon arrival, the home was not clean at all. We contacted the property manager and he advised that they had a new cleaning company. Since we were traveling with our pets and did not want to stay home for someone to clean, we requested a refund of the cleaning fee which they agreed too. So, we cleaned and washed all bedding ourselves. Day 1 of vacation- not on our plan. The home needs maintenance- we did not have use of one of the master bedrooms as a window was inoperable and unable to be closed! It was open upon our arrival. It was 40 degrees or less in evening. One of our 3 couples had to sleep in bunk bed room. The bathtub was missing the drain cap and was chipped and unusable. Again, when I spoke with property manager regarding, he offered a free night at another property in future (didn’t help present situation) or a small concession which we opted for since there was no alternative. The home would be ideal if properly maintained and attention to repairs required were given. Nice location and furnishings as pictured. The property manager did respond each time we had to speak with him but this impeded on our stress free vacation time. Side note- the spiral staircase is not designed for pet or elderly access to upstairs nor downstairs. As a result, pets confined to middle level- main floor of home.

We went with a multigenerational group of 10. Age ranging from 8-69. We had a few hiccups and also some real positives to share.Pros: house was accommodating for all guests based on size-bedding, pillows and beds were nice. Not cheap feeling or uncomfortable.-decorating and styling was clean and modern but not pretentious and felt cozy. -Milan was available to hear all concerns & questions via text-location is great with a “back way” to the the busy end of the N. Conway and an alternate route into Conway for easier access to the outlet end. Not far from Franconia or back over the Kang. To Lincoln.Cons: the house was in need of some big fixes. Needs more eyes on it regularly. **I am hopeful and confident the host will address these issues following our stay. -broken floor tile with sharp edges-deteriorating deck needing some TLC-radiators missing end caps exposing sharp edges - biggest hiccup was the lack of top rails on either bunk bed making them unusable until we made a temporary repair. -cleaning crew seemed to miss some things before our stay (beds & trash).*** I recommend a stay here however I would plainly ask if these issues have been addressed before booking.The safety aspects were a lot to work around (and frankly just a hassle) with kids in the house and not what you want to deal with in a pricey rental.Two of the rooms have no or one window and needs more air exchange in the basement rooms.Milan was responsive and I am confident they will improve.

We loved our week-long stay in North Conway. The house is located in a lovely and quiet neighborhood just a few minutes drive from downtown North Conway. The house was clean, beds were comfortable, and overall it was a great location for our large group. One thing to note, the interior stairs, both up and down, are steep spiral staircases. We had a toddler and an infant in our group. If you have young kids who like to wander, you'll need to keep an eye on them. We were able to make it work with our kids, but for others, it may not be the safest option.

I booked the location for a work retreat. We had a great time and would definitely book again.

House was nice comfortable acutely listed